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What Hospitals Could Learn from Applebee's

It's been less than three months since I was diagnosed with cancer, and in the past 11 weeks I've seen more doctors, nurses and lab technicians than I'd planned to in my entire lifetime. It's a bit like an Applebee's—a host to get your table, a bartender to mix your drink, a waiter to take your order, a busboy to… » 2/28/14 4:45pm 2/28/14 4:45pm